When will it be delivered? Possible causes for non-delivery?

After your successful payment, we will ship the goods within 1-2 working days.

Delivery time may be extended because of holidays, natural disasters, etc, or if the products are out of stock.

Please contact our customer service if needed, and we will go all out to help you to solve the problem.

How does blongshop ship your order and how long does it take to ship ?

Blongshop China warehouse can be delivered within 8 days at the earliest. The specific delivery time is shown on the product detail page when you place the order and varies in different countries and different logistics methods.

If you have not received your item long after the delivery time, please contact us. Blongshop will verify your case and negotiate compensation solutions with you, such as refund / resending, and etc.

Why is my package delayed and the tracking information is not updated?

Package delay may be caused by epidemic situation, flight delay, slow customs clearance process, national policy adjustment, holidays and other force majeure factors.

Tips: When the package is delayed, the tracking information will be in a certain node for a period of time, and the tracking information will not be updated until the package reaches the next transportation node. 

If your package is delayed, please deal with the following process:

-Check the tracking information of the package.

-Confirm whether the delivery time is on weekends or major holidays.

-Confirm whether you have received the emails notifying delay from us.

-Confirm whether your address and phone information are accurate.

Special statement, package delay caused by force majeure events (such as natural disasters, severe weather, war, and any other events beyond our direct control) , is not within the scope of our responsibility.

If you require any further information or assistance, please do not hesitate to contact us.

How to modify my personal information after ordering?

In order to ensure the successful delivery, it is recommended that you contact us to modify your personal information such as address and phone number before the package is shipped.

If the package is shipped, please contact us within 3-5 working days to confirm the modification.

Returns

You may return items to us within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned as the original condition. Contact us before you return products to us.